TERMS AND CONDITIONS

Your online shopping experience matters.

Please take a moment to review the terms and conditions below before using our website or placing an order for any of our fantastic products. By accessing this Website and/or placing an order you agree to be bound by the Terms set out below. If you do not agree to be bound by these terms and conditions, please do not use our website.

1. Definitions: In these terms and conditions, "Webmartz" refers to Commerce Sphere Limited, our online retail business registered in England and Wales under company number 15306185.

2. Use of the Website: By accessing and using our website, you agree to abide by these terms and conditions. If you do not agree with any part of these terms, please refrain from using our website.

3. Purchase of Products: When you place an order with us, you are agreeing to purchase products subject to these terms and conditions.

4. Contract Cancellation: Details regarding the cancellation of contracts can be found within our policies.

5. Description of Products: We strive to provide accurate descriptions of our products. If you have any questions about a product, please contact us via email at support@webmartz.co.uk

6. Price and Payment: Information on pricing and payment methods is available on our website.

7. Delivery: Details regarding delivery options and timescales are outlined on our website.

8. Return of Goods: For information on returns and exchanges, please refer to our returns policy.

9. Third-Party Links: Our website may contain links to third-party websites. We are not responsible for the content or practices of any linked sites.

10. Privacy: We take your privacy seriously. Please review our privacy policy for information on how we collect, use, and protect your data.

11. Webmartz Gift Vouchers and Promotional Discounts: Details on the use of gift vouchers and promotional discounts are available on our website.

12. Multi-Buy Offers: Information on multi-buy offers can be found on our website.

13. Money-Off Vouchers and Promotional Discounts: Details regarding money-off vouchers and promotional discounts are outlined on our website.

14. Prize Draws/Competitions: From time to time, we may run prize draws or competitions. Please see our official rules for more information.

15. Our Liability: Our liability to you is outlined in these terms and conditions.

16. Events Outside Our Control: We are not liable for any events outside our control that may affect the performance of our obligations under these terms and conditions.

17. Recycle Scheme: Information on our recycling scheme can be found on our website.

18. General: Any other matters not covered by these terms and conditions are subject to our discretion.

If you have any questions or concerns regarding these terms and conditions, please don't hesitate to contact our Customer Service team via email at support@webmartz.co.uk

1. DEFINITIONS

• "Personal Information" refers to the details provided by you on registration;

• "Product" signifies a product displayed for sale on the Website;

• "Serviced Countries" include countries within the European Economic Area, Australia, Bahamas, Bermuda, Canada, China, Hong Kong, India, Israel, Japan, Kenya, New Zealand, Singapore, South Africa, UAE, USA, and Virgin Islands. 

• "We/us" refers to Webmartz, the trading name of Commerce Sphere Limited, registered at 9 Keswick Close, Reading, RG30 4SD;

• "Website" denotes the website located at www.webmartz.co.uk or any subsequent URL replacing it; 

• "You" indicates a user of this Website.

2. USE OF THE WEBSITE

2.1. Access: You are granted access to this Website following these Terms. Any orders placed by you must strictly adhere to these Terms. Our website is intended solely for use by individuals residing in the Serviced Countries. Orders from individuals outside these countries are not accepted, except at BFPO addresses, where import duties may apply.

2.2. Registration:

2.2.1.  By registering as a user of our website, you confirm that:

a) the Personal Information provided during registration is true, accurate, current, and complete; and

b) you will promptly notify us of any changes to the Personal Information by contacting our Customer Service Representatives via email.

2.2.2.  You agree not to impersonate any other person or entity or to use a false name without proper authorization.

2.3. Our Rights: We reserve the right to: 

a) modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice, without any liability to you or any third party; and/or

b) change these Terms from time to time under clause 17.9 Our Right to Vary these Terms. If you disagree with the amended terms, you must cease using the Website. Continued use of the Website will constitute acceptance of the amended terms.

3. PURCHASE OF PRODUCTS

3.1. Ordering: 

3.1.1.By placing an order through our website, you warrant that you:

a) are legally capable of entering into binding contracts;

b) are at least 18 years old;

c) are a resident in one of the Serviced Countries; and

d) are accessing our website from that country.

3.1.2. Upon placing an order, you will be automatically added to our promotional emailing list. You can opt out of promotional emails at any time by clicking on the "unsubscribe" link or by updating your Mailing Preferences when you log in to your account.

3.2.  How the Contract is Formed Between You and Us

3.2.1. Upon placing an order, you will receive an email acknowledging receipt. Please note that this does not indicate acceptance. Your order constitutes an offer to us to buy a Product. All orders are subject to our acceptance, confirmed by sending you an email confirming dispatch (the "Dispatch Confirmation"). The Contract between us is formed upon sending the Dispatch Confirmation.

3.2.2.  The Contract only pertains to Products whose dispatch we have confirmed. We are not obligated to supply any other Products until their dispatch has been separately confirmed.

3.2.3.  Non-acceptance of an order may result from:

a) The Product being unavailable;

b) Our inability to obtain authorization for your payment;

c) Identification of pricing or Product description errors;

d) Your failure to meet the eligibility criteria outlined in these Terms.

3.2.4. For any inquiries regarding orders, please contact us via email at support@webmartz.co.uk

4. CONTRACT CANCELLATION

4.1. We prioritize your satisfaction. If you are contracting as a consumer, you have the right to cancel a Contract within 14 days, starting from the day after you receive the Products. Upon cancellation, you will receive a full refund of the price paid for the Products in accordance with our refund policy.

4.2. To initiate a Contract cancellation, kindly inform us in writing. Additionally, please return the Product(s) to us promptly, bearing the cost and responsibility of the return shipment. We trust you'll handle the Products with reasonable care while they're in your possession. This clause does not affect your statutory rights.

4.3. It's important to note that your right to return or cancel products does not apply to goods that are made to measure or are made to your specification, that have been personalized, or which, due to their nature, cannot be returned. This, however, does not impede your statutory rights if goods are faulty or not as described.

5. DESCRIPTION OF PRODUCTS

5.1. We take meticulous care to ensure accuracy in all details, descriptions, and prices of Products displayed on our website. While we endeavor to keep our website up to date, please be aware that the information available at the time of your order placement may vary slightly. Rest assured; the price of a Product will be confirmed in the Dispatch Confirmation.

5.2. Despite our efforts for precision, all photography is for illustrative purposes only and slight variations in the actual Products may occur.

6. PRICE AND PAYMENT

6.1. The prices of our Products are as quoted on our website, subject to occasional adjustments, except in cases of obvious error. Delivery costs, if applicable, will be added to the total amount due.

6.2. While prices may change, any alterations will not affect orders for which we have already issued a Dispatch Confirmation.

6.3. Security is paramount in online transactions. Although we strive to maintain a safe and secure online shopping environment, Webmartz cannot be held responsible for the fraudulent use of a lost credit card on our website. However, we will extend our cooperation to your credit card company upon your reporting of any such fraud to them.

6.4. Pricing and VAT outside of the UK

6.4.1.  If you're ordering Products from Webmartz for delivery outside the UK, please note that they may be subject to import duties and taxes upon arrival at the specified destination. You will be liable for any such charges. We advise reaching out to your local customs office for further information prior to placing your order.

6.4.2.  We operate on a policy of uniform pricing worldwide, ensuring that all customers pay the same price in pounds sterling, with the exception of delivery costs. This policy ensures fairness, with no additional administrative costs for overseas orders passed on to customers.

6.4.3. Additionally, please ensure compliance with all applicable laws and regulations of the destination country for the ordered products. Webmartz will not be held liable for any breaches of such laws by you.

7. DELIVERY

7.1. Delivery charges and timescales vary depending on the type of products ordered, the service you select, and the delivery address. Full details of our delivery charges and timescales can be found here.

7.2. For inventory purposes, each item requested constitutes an individual order. We make efforts to consolidate multiple orders into one shipment. However, due to stock and packaging requirements, products may be shipped over several days and in more than one package.

7.3. For further information, please visit our Delivery page.

8. RETURN OF GOODS

8.1. Products purchased through the Webmartz website can be returned for a full refund or exchange within 6 months of the dispatch date.

8.2. When returning a product:

a) If you've canceled the contract within the 6-month period and provided proof of purchase, we'll process the refund within 30 days of cancellation. Please note, that a returns handling fee of “standard delivery”  per returned parcel will be deducted, except for full exchanges.

b) For any other reason, such as defective products, we'll examine the returned item and notify you of your refund via email within a reasonable period. Defective products will be refunded in full, including delivery charges.

8.3. Refunds will usually be processed using the same payment method originally used by the customer.

8.4. Please note, that personalized or made-to-measure products are non-refundable or exchangeable.

8.5. Webmartz Custom products, our personalized service for various items, cannot be returned or refunded.

8.6. For exchanges, promotional pricing will be honored. All exchanges come with free postage and packaging.

a) Where the exchange is less than the original price, we'll refund the difference.

b) If there's an outstanding price difference, it will be charged to the original payment card or requested from the customer.

c) By using our exchange form or the online Rebound returns service, you authorize Webmartz to charge any difference in price from your original order (where applicable).

8.7. Face masks cannot be returned or refunded due to hygiene reasons. This does not affect your statutory rights.

8.8. For more information, please visit our Returns page.

9. THIRD-PARTY LINKS

Links to third-party websites on the Webmartz website are provided solely for convenience. If you use these links, you leave the Webmartz website. We have not reviewed any of these third-party websites and do not control or endorse them. Use them at your own risk.

10. PRIVACY

We process information about you in accordance with our privacy policy. By using our website, you consent to such processing, and you warrant that all data provided by you is accurate.

If you telephone one of our customer service representatives, we may keep a recording of that call for training purposes.

11. WEBMARTZ GIFT VOUCHERS

1.1. Webmartz gift vouchers can be used to purchase Products online at www.webmartz.co.uk from WebMartz.

1.2. Gift vouchers may not be exchanged for cash.

1.3. If the total value is less than the value of the gift voucher, any balance will remain as credit against your gift voucher and you can redeem it on https://www.webmartz.co.uk from WebMartz for any subsequent orders. You can check the balance on your gift voucher on our website www.webmartz.co.uk/gift-certificates. This will show you the available funds remaining for use on subsequent orders.

1.4. Gift vouchers may not be used to discharge indebtedness on any account issued by WebMartz.

1.5. When redeeming gift vouchers, you will be required to give the serial number of the voucher.

1.6. If you have to return Products you have purchased online using gift voucher/s, you will be reissued with replacement gift vouchers.

12. MULTI-BUY OFFERS

12.1. Multi-buy offers apply to specific products and are clearly marked. They cannot be combined with other promotions. 

12.2. Please note that certain additional charges, such as gift wrapping and postage, are not included in multi-buy offers.

12.3. If items purchased under a multi-buy offer are returned, the refund will be adjusted to reflect the discount given. Clearance items are excluded from multi-buy offers.

13. MONEY OFF VOUCHERS AND PROMOTIONAL DISCOUNTS

13.1. Money-off vouchers and promotional codes can only be used once per transaction and cannot be exchanged for cash or used to purchase gift vouchers. They cannot be combined with other vouchers or codes.

13.2. If a product purchased with a money-off voucher is returned, the refund will be adjusted accordingly. Please note that these vouchers cannot be used for alterations or delivery charges.

14. Prize Draws

We occasionally host prize draws, each governed by specific terms and conditions.

15. OUR LIABILITY

15.1. We warrant to you that any Product purchased from us through our website is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.

15.2. We will not accept responsibility for a failure to comply with specific care instructions stated in the Product or within the Product’s packaging.

15.3. Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the Product you purchased.

15.4. This does not include or limit in any way our liability:

a) for death or personal injury caused by our negligence;

b) under section 2(3) of the Consumer Protection Act 1987;

c) for fraud or fraudulent misrepresentation; or

d) for any matter for which it would be illegal for us to exclude, or attempt to exclude our liability.

15.5. We are not responsible for indirect losses which happen as a side effect of the main loss or damage, including but not limited to:

a) loss of income or revenue;

b) loss of business;

c) loss of profits or contracts;

d) loss of anticipated savings;

e) loss of data; or

f) waste of management or office time however arising and whether caused by tort (including negligence), breach of contract, or otherwise; provided that this clause 15.5 shall not prevent claims for loss of or damage to your tangible property that fall within the terms of clause 15.1 or clause 15.3 or any other claims for direct financial loss that are not excluded by any of categories (a) to (f) inclusive of this clause 15.5.

15.6. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Website.

16. PRIZE DRAWS/COMPETITIONS

16.1. The prize draw is open to anyone aged 18 years or over, with the exception of employees of WebMartz and their close relatives and anyone otherwise connected with the organization or winner selection of the prize draw.

16.2. There is no entry fee and no purchase necessary to enter this prize draw.

16.3. By entering this prize draw, an entrant is indicating his/her agreement to be bound by these terms and conditions.

16.4. Route to entry for the prize draw and details of how to enter are via either WebMartz’s comms channels or the partner's comms channels.

16.5. Only one entry will be accepted per person. Multiple entries from the same person will be disqualified.

16.6. The closing date for entry will be 10 days after the prize draw is first communicated (unless otherwise specified in the prize draw comms), after which no further entries to the prize draw will be permitted.

16.7. No responsibility can be accepted for entries not received for whatever reason.

16.8. To enter the prize draw, participants must follow the instructions specified in the prize draw comms, and then a winner will be chosen at random.

16.9. The promoter reserves the right to cancel or amend the prize draw and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God, or any actual or anticipated breach of any applicable law or regulation, or any other event outside of the promoter’s control. Any changes to the prize draw will be notified to entrants as soon as possible by the promoter.

16.10. The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this prize draw.

16.11. The prize is as specified in the prize draw comms. No cash or other alternatives will be offered and prizes are not transferable. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice.

16.12. The winner will be chosen at random from all entries received and verified by the Charles Tyrwhitt marketing team.

16.13. The winner will be notified by email within 28 days of the closing date. If the winner cannot be contacted or does not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.

16.14. The promoter will notify the winner when and where the prize will be delivered.

16.15. The promoter’s decision in respect of all matters to do with the prize draw will be final and no correspondence will be entered into.

16.16. The prize draw and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England.

16.17. The winner agrees to the use of his/her name and image in any publicity material for the prize draw, as well as their entry. Any personal data relating to the winner or any other entrants will be used solely in accordance with current EU data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.

16.18. This promotion is in no way sponsored, endorsed, or administered by, or associated with, Facebook, Twitter, Instagram, or any other social network. You are providing your information to WebMartz and not to any other party.

16.19. If you have any queries about this prize draw or would like to be informed of the winner, you can contact our Customer Service team at support@webmartz.co.uk and quote: "Partnership Prize Draw/Competition", the partner’s name, date, and channel the competition was viewed on.

17. EVENTS OUTSIDE OUR CONTROL

17.1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control ("Force Majeure Event").

17.2. A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

a) strikes, lock-outs or other industrial action;

b) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;

c) fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;

d) impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;

e) impossibility of the use of public or private telecommunications networks; and

f) the acts, decrees, legislation, regulations or restrictions of any government.

17.3. Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavors to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

18. GENERAL

18.1. Intellectual property and right to use

a) Unless otherwise stated, the copyright and other intellectual property rights in the content on the Website are owned by us or our licensors. Any access or use of the Website for any reason other than your personal, non-commercial use is prohibited.

b) No part of the Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or Website without our prior written permission.

c) You acknowledge and agree that the material and content contained within the Website are made available for your personal non-commercial use only and that you may (if necessary to make a purchase of Product(s)) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited.

d) You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

18.2. Compliance with laws

The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes, and regulations regarding the Website and any transactions conducted on or through the Website.

18.3. Written Communications

Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information, and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

18.4. Notices

All notices given by you to us must be given to WebMartz (Commerce Sphere Limited) at 9, Keswick Close, Reading RG30 4SD. We may give notice to you at either the email or postal address you provide to us when placing an order. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an email is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped, and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee.

18.5. Transfer of rights and obligations

a) The contract between you and us is binding on you and us and on our respective successors and assigns.

b) You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.

c) We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

18.6. Severance

If any part of these Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from these Terms and shall not affect the validity and enforceability of any of the remaining provisions of these Terms.

18.7. Waiver

No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

18.8. Entire Agreement

We intend to rely upon these Terms and any document expressly referred to in them in relation to the subject matter of any Contract. While we accept responsibility for statements and representations made by our duly authorized agents, please make sure you ask for any variations from these terms and conditions to be confirmed in writing.

18.9. Our Right to Vary These Terms

We have the right to revise and amend these terms and conditions from time to time. You will be subject to the policies and terms and conditions in force at the time that you order Products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).

18.10. Law

These Terms and the Contracts shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England. Any dispute or claim arising out of or in connection with the Contracts or their formation (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the courts of England and Wales.